Introduction
Protecting your privacy and the confidentiality of your information is fundamental to the way we do business at the Richmond Chamber of Commerce. We are committed to maintaining the accuracy, security, and privacy of personal information in accordance with applicable legislation. This Richmond Chamber of Commerce privacy policy and related procedures are consistent with the Canadian Standards Association Model Code for the Protection of Personal Information (herein “CSA Model Code”) and the British Columbia Personal Information Protection Act (herein “PIPA”).
Privacy Statement
This policy deals only with personal information handled by the Richmond Chamber of Commerce. Personal information is defined by Canadian privacy legislation as information about an identifiable individual, excluding business contact information generally found on a business card (i.e., name, title, business number, business fax number, business email, etc.). The following explains how the Richmond Chamber of Commerce handles personal information. The Richmond Chamber of Commerce will periodically review and revise its privacy practices and this privacy policy. In the event of any amendment, an appropriate notice will be posted on the Richmond Chamber of Commerce’s website.
Accountability
The Richmond Chamber of Commerce (herein “the Chamber”) is accountable for all personal information under its control. The Chamber’s privacy officer is the President & CEO who is designated as responsible for the Chamber’s privacy policy. The privacy officer can be reached by:
- Email at rcc@richmondchamber.ca
- Telephone at 604.278.2822, or
- Mail at Richmond Chamber of Commerce #201 - 13888 Wireless Way Richmond, BC V6V 0A3
Any questions about the Chamber’s handling of personal information should be directed to the privacy officer. Please see below for more information about the process for referring questions about the Chamber’s handling of personal information.
Use of Personal Information
The personal information collected by the Chamber is used for the following purposes:
- To administer Richmond Chamber membership and provide member services;
- To issue invoices, administer accounts, collect, and process payments;
- To plan and arrange for needs while in attendance at a Chamber event;
- To include you on our mailing list for Chamber bulletins and event notices; and
- For any other purpose to which you consent.
The Chamber uses personal information strictly for the purposes outlined above. If we need to use the personal information for any other purpose, we will contact the individual and obtain consent prior to that use.
Disclosure of Personal Information
From time to time, the Chamber may disclose your personal information to:
- Service providers, including an organization or individual retained by the Chamber to provide savings and/or affinity programs and services offered through the Member Advantage Program;
- Any third party or parties, where you consent to such disclosure or where disclosure is required or permitted by law.
Members who choose to participate in these programs should refer directly to the privacy policies of the service provider.
Consent
By submitting personal information to the Chamber, you agree that we may collect, use, and disclose such personal information in accordance with this privacy policy and as permitted or required by law. Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the identified purposes at any time by contacting the Chamber Privacy Office.
Retention of Personal Information
We retain personal information for as long as is necessary for the purposes outlined above. This may include keeping the information after a service or program has been completed to resolve any problems or concerns that may arise. We are also required by law to maintain certain records for set amounts of time.
Storage of Personal Information
The Chamber has appropriate safeguards in place to protect personal information. The Chamber takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification, or disclosure. Among these steps taken to protect your personal information are:
- Premises security;
- Restricted file access to personal information;
- Technological safeguards such as security software and firewalls to prevent hacking or unauthorized computer access;
- Internal password and security policies;
- Proper training of Chamber employees in respect of privacy matters.
Accuracy of and Access to Personal Information Collected
The Chamber makes every reasonable effort to keep personal information as accurate, complete, current, and relevant as necessary for the identified purposes. The Chamber does not routinely update personal information.
Individuals have the right to access the personal information we hold about them. You can access your personal information by making a request to our Privacy Officer. The Officer will provide the necessary forms and assistance to make the request and obtain the information. If you believe that some of the personal information is incorrect, you can request that the information be corrected.
Website
The Chamber’s website may contain links to other sites, which are not governed by this privacy policy.
On our website, like most commercial websites, we may monitor traffic patterns, site usage, and related site information in order to optimize our web service. We may provide aggregated information to third parties, but these statistics do not include any identifiable personal information.
Photo & Video Disclaimer
The Chamber reserves the right to use any photograph/video taken at any event sponsored by the Chamber, without the expressed written permission of those included within the photograph/video. The Chamber may use the photograph/video in publications or other media material produced including but not limited to: brochures, newsletters, newspapers, magazines, websites, etc.
To ensure the privacy of individuals and children, images will not be identified using full names or personal identifying information without written approval from the photographed subject, parent, or legal guardian.
An individual attending a Chamber event who does not wish to have their image recorded for distribution should make their wishes known to the photographer, and/or the event organizers, and/or contact the Chamber at #201 - 13888 Wireless Way, Richmond, BC V6V 0A3 in writing and include a photograph. The Chamber will use the photo for identification purposes only and will hold it in confidence.
By participating in a Chamber event or by failing to notify the Chamber in writing, your desire to not have your photograph used, you are agreeing to release, defend, hold harmless, and indemnify the Chamber from all claims involving the use of your picture or likeness.
Any person or organization not affiliated with the Chamber may not use, copy, alter, or modify Chamber photographs, graphics, videography, or other similar reproductions or recordings without the advance written permission of an authorized designee from the Chamber.